Seller information and general conditions
Buyer –
Seller – SIA TERRA Restorāni, reg. No. 40103557638, address: 66-7 Bruninieku Street, Riga, FVS reg. No. 056635
Website: www.terra-restorani.lv
Goods/Services – Food Delivery
These Terms and Conditions of use of the Website (hereinafter referred to as the “Terms and Conditions”) form an integral part of the Agreement for the purchase of goods/services and set out the rights and obligations of the Buyer and the Seller, the terms and conditions of delivery of the Goods, the cancellation and return policy, the refund policy, the dispute resolution policy.
The Seller shall have the right at any time to make changes, amendments or additions to the Terms and Conditions in accordance with the requirements of the law. Such changes shall take effect upon posting on the Website.
The Seller reserves the right, at its sole discretion, to change the prices displayed on the Website and/or introduce new paid services at any time.
The Contract between the Buyer and the Seller is deemed to have been concluded when the Customer has selected the Goods, placed them in the shopping cart, provided the delivery address, read the Terms and Conditions and ticked “I accept the Terms and Conditions” box in the order confirmation window.
The order confirmation is sent to the e-mail address provided by the Customer.
Delivery Terms and Conditions
When placing an order, the Customer can choose the method of collection.
Delivery by courier shall be made within 1 day of receipt of payment for the Goods and confirmation sent to the Customer’s email that the order has been received.
Goods can be collected from the restaurant on the same day after payment has been received and confirmation sent to the Customer.
For private dining snacks, delivery will be made no earlier than within 48 hours after payment for the Goods has been received and confirmation of receipt of the order has been emailed to the Customer.
Delivery charges are not included in the price of the Goods. To find out the exact delivery costs for your order, place all the products in the virtual shopping cart and go to the “Shopping cart”. When you select a delivery location, the system will give you the exact delivery cost for your order.
Where an order contains multiple items and these are not delivered at the same time, a separate charge will be made for each delivery subject to prior notification to the Customer.
The Customer pays for the order:
The Customer shall make payment to the Seller within 1 (one) working day, at the latest upon delivery of the order.
The Seller undertakes to deliver the Goods to the Customer within the term specified for delivering the Goods as set out in the descriptions of the Goods. If delivery of the Goods is delayed due to unforeseen circumstances beyond the control of the Seller, the Seller undertakes to contact the Customer immediately and to coordinate all matters relating to the delivery of the Goods.
If, on receipt of the Goods, the Customer notices that the consignment does not contain the correct Goods or that the Goods are not of the correct size, colour, or any other discrepancy, the Customer shall immediately notify the Seller.
Return Policy
Exchanges, returns and corrections are made in accordance with the Consumer Rights Protection Law (CRPL) of the Republic of Latvia and Regulation of the Cabinet of Ministers of the Republic of Latvia No. 255 “On Distance Contracts”.
The Customer has the right to complain about the ordered Goods within 14 days of receiving them by sending a letter of complaint to the Seller at info@terra-restorani.lv.
Refunds will be made using the same payment method the Customer used for the transaction. The Seller will refund the amount paid for the Goods within 14 calendar days of the return of the Goods.
Dispute Resolution Policy
All disputes arising between the Customer and the Seller or in connection with the purchase of the Goods shall be settled by the Parties by mutual negotiation or correspondence with a view to reaching a mutually beneficial and acceptable solution.
If the dispute cannot be resolved by negotiation or correspondence, the Parties shall settle the dispute before the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia.
Complaints about the availability or quality of goods should be emailed to info@terra-restorani.lv or mailed to 66-7 Bruninieku Street, Riga. The complaint will be processed within 7 (seven) working days of receipt of the complaint, and a response will be sent to the contact address provided in the complaint.
If the complaint is considered to be unfounded and you disagree, you have the right to use the alternative dispute resolution procedures provided for by law and regulation.
Information on out-of-court dispute resolution options and out-of-court dispute resolution providers can be found here:
http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
Oven baked vegetables, sweet potato, turkey, honey-mustard sauce, fried pumpkin, “Romanesco” cauliflower, quinoa seeds.
Pearl barley, BBQ mushrooms, miso ponzu sauce, pickled pumpkin, oven baked vegetables, cauliflower Romanesco, quinoa seeds
Potatoes, chicken gyros, Ceasar sauce, oven baked beets, baked pumpkin, marinated cabbage, cauliflower “Romanseko”, crispy onions.
Mini burgers with chicken and TERRA home made honey mustard sauce
Lettuce mix, falafels, Asian sauce, paprika, tomatoes, cucumbers, sesame seeds
Lettuce mix, paprika sauce, BBQ beef, tomatoes, paprika, beans, crunchy onions, greens
Romaine lettuce, salmon, Caesar dressing, tomatoes, croutons, hard cheese
Glass noodles, falafels, Asian sauce,fried pineapple, pickled pumpkin, oven baked vegetables, “Romanescco” cauliflower, quinoa seeds.
Chicken tomato sauce OR Mushroom BBQ sauce with paprika sauce, Rice, fried vegetables, sesame seeds
Quinoa, tuna balls, honey mustard sauce, oven baked seazonal vegetables,pickled pumpkin, “Romanesko” cauliflowre, marinated onions
Duna lemonade made with bio quince.
Made in Latvia.
Duna lemonade with alycha&ginger taste.
Made in Latvia.
Proudly made in Latvia
Oats, cashews, walnuts, almonds, honey, butter, dried cranberries, plums, apricot, raisins, pumpkin seeds, sunflower seeds cinnamon.
Mashed potatoes, bbq beef, paprika sauce, oven-baked vegetables, marinated cabbage, hemp seeds.
Basmati rice, chicken gyros, Asian sauce, fried pineapple, pickled pumpkin, baked vegetables, sesame seeds
Salmon, basmati rice, snow peas, green peas, asparagus, asia sauce, sesam seeds.
Prawns, basmati rice, paprika, blanched broccoli, grilled ” little gem”, miso – ponzu sauce, salted hazelnut.
Mashed potatoes, cucumber – herb sauce, caesar dressing, chicken, beets, tomatoes, corn, pickles, crispy onions.
Leaf mix, tuna, honey-mustard sauce, corn, beans, tomatoes, flaxseeds
Roman salad leaves, caesar dressing, chicken, tomatoes, hard cheese, croutons.
Roman salad leaves, caesar dressing, feta cheese, tomatoes, hard cheese, croutons.
Lettuce mix, pesto, chicken, sun-dried tomatoes, red onions, croutons.
Lettuce mix, pesto, tuna, sun-dried tomatoes, red onions, croutons
Salmon, basmati rice, snow peas, haricot beans, paprika, avocado, cucumbers, spring onions, miso ponzu sauce, soybeans.
Tofu, basmati rice, snow peas, haricot beans, paprika, avocado, cucumbers, spring onions, miso ponzu sauce, soybeans.
Prawns, basmati rice, snow peas, haricot beans, paprika, Juzu carrots, cucumbers, spring onions, miso ponzu sauce, soybeans.
Wrap with falafel, paprika sauce, letuce mix , tomatoes, carrots, cucumbers, seed mix.
Wrap with chicken, tomato-rucola sauce , letuce mix, tomatoes, carrots, cucumbers, seed mix.
Wrap with BBQ beef, tomato-rucola sauce,letuce mix, tomatoes, carrots, cucumbers, seed mix.
Wrap with tuna, tomato-rucola sauce, letuce mix, corn, red onions ,carrots, cucumbers, seed mix.
Wrap with feta cheese, tomato-rucola sauce, letuce mix, tomatoes, carrots, cucumbers, seed mix.
vegetable cream soup
Chicken curry soup
Vegetable cream soup
Pastry, Belgian chocolate, roasted peanuts, salted caramel.
Chia seeds, greek yogurt, fruit or berry puree.
Oats, peanut butter, coconut oil, dates, dark chocolate.
Dark chocolate, eggs, butter, flour, cocoa.
Almonds, coconut flakes, condensed milk, coconut oil, dark chocolate, peanut butter.
Dried raspberries, dried plums, dark chocolate, coconut oil, peanut butter, buckwheat galettes. No aded sugar, gluten free.
The salad is served in a bowl, about 1kg.
The salad is served in a bowl, about 1kg.
Green mussels served in an open clam shell.
Lettuce mix, cous cous, tuna, cucumbers, beets, pickled pumpkin, red onions, olive oil, lemon sauce, seed mix.
Lettuce mix, cous cous, chicken, cucumbers, beets, pickled pumpkin, red onions, olive oil, lemon sauce, seed mix.
The salad is served in a bowl, about 1kg.
The smoothie is served in a glass flask and with a straw. 100 ml.
The salad is served in a small glass jar.
The salad is served in a small glass jar.
The salad is served in a small glass jar.
Yellowfin tuna, shrimps, sea scallops, salmon, octopus.
Home made smoothies. Only fruits and vegetables. Suitable also for vegans.
Proudly made in Latvia.
Organic kombucha drink, produced in Latvia.
Organic kombucha drink, made in Latvia.
Proudly made in Latvia.
0,33 l
0,33 l
0,5 l
0,765 ml
0,5 l
| Code: | Food ingredient |
| 1. | Cereals containing gluten |
| 2. | Crustaceans and their products |
| 3. | Eggs and their products |
| 4. | Fish and fish products, except |
| 5. | Peanuts and products thereof |
| 6. | Soybeans and products thereof, except |
| 7. | Milk and milk products (including lactose) |
| 8. | Nuts, i.e. almonds, hazelnuts, walnuts, cashews, …. |
| 9. | Celery and products thereof |
| 10. | Mustard and products thereof |
| 11. | Sesame seeds and products thereof |
| 12. | Sulfur dioxide and sulphites |
| 13. | Lupine and its products |
| 14. | Molluscs and products thereof |